Job Ref No:TLQA-MAA-260920
About Our ClientOur Client is one of the world's largest third-party logistics providers (3PL), they provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through their growing global network. Our client solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $20 billion in freight under management and 18 million shipments annually, they are one of the world’s largest logistics platforms. Their global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of their multi-modal transportation management system and expertise, They use their information advantage to deliver smarter solutions for their more than 119,000 customers and 78,000 contract carriers. Their technology is built by and for supply chain experts to bring faster, more meaningful improvements to their customers’ businesses.
Job Description
You will take ownership of the quality assurance responsibilities and activities for all assigned operational lines of service (own and 3rd Party). You will work closely with the Business Stakeholders and internal teams to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). You will be responsible for tracking test milestones to ensure that objectives are reached. You will train, mentor, coach, supervise, schedule and monitor the activities of a QA team. You will be a great communicator and a forward-thinking strategist. You will control the numbering, sorting, filing, storing and retrieval of both electronic and hard copy documents produced by technical teams, projects or departments as well as assisting Quality Leadership with developing and enforcing document formatting standards and version control.
Responsibilities
·
Manage execution of assigned QA activities,
including SOW, SLA, &SOP documentation, quality assurance and
testing.
·
Ensure QA personnel are prioritizing and tracking
defects and issues correctly and recommend corrective action where
required.
·
Analyze the Root cause analysis using different tools.
Like Pareto Chart, The 5 Whys, Fishbone Diagram, Scatter Diagram, Failure
Mode and Effects Analysis (FMEA)
·
Recommend corrective action and preventive action
on all process in agile approach
·
Create and implement test plans that includes the
implementation stages of all process.
·
Implement testing policies, procedures and
standards across all process.
·
Manage / Analyze QA reports from3rdparty
vendors.
·
Adapt the testing strategy to the project’s
expansion.
·
Collaborate with a variety of internal and external
users to acquire and exchange information on QA issues, processes, and best
practices.
·
Assess risks early in the process pipeline and
deliver reports and recommendations on how to fix the situation to the process.
·
Manage requests for
process documentation
·
File documents in digital records and ensure
appropriate storage
·
Review and maintain the accuracy of the records,
editing where necessary to ensure they are up to date
·
To liaise with and distribute project related
information with all levels of the project team and potentially external
parties
·
Manage the processes around documentation within
the organization
·
Maintain confidentiality around sensitive
documentation
· Prepare ad-hoc reports on processes when required
Desired Profile
Educational Qualification:
· Any Degree, certification in ISO
·
Preferable if you have Certification in ISO
9001:2015 / Six Sigma
Experience:
· Minimum 5 years of QA experience within the Freight forwarding/shared services/BPO industry
·
1+
year as lead QA, managing teams of 5+ testers
Desired Skills
·
Proficient in English
·
Excellent negotiation, interpersonal, and
conflict resolution skills
·
Technical writing, training, quality, or
auditing education or work experience
·
Technical, cautious, and methodical Thinker
·
Effective learner
·
Attention to detail& Quick learner
·
Good knowledge in MS Office, Especially in MS
Excel
·
Good logical Skills & time management skills
Apply to : jobs@p3synergy.com
Contact : Vaidyanathan R – 9600008133