Team Lead – Quality Assurance : Shipping; Freight Forwarding Documents; ISO; Six Sigma

Job Ref No:TLQA-MAA-260920

About Our Client

Our Client is one of the world's largest third-party logistics providers (3PL), they provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through their growing global network. Our client solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $20 billion in freight under management and 18 million shipments annually, they are one of the world’s largest logistics platforms. Their global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of their multi-modal transportation management system and expertise, They use their information advantage to deliver smarter solutions for their more than 119,000 customers and 78,000 contract carriers. Their technology is built by and for supply chain experts to bring faster, more meaningful improvements to their customers’ businesses.            

 Job Description 

You will take ownership of the quality assurance responsibilities and activities for all assigned operational lines of service (own and 3^rd Party).  You will work closely with the Business Stakeholders and internal teams to ensure that processes are delivered at or better than agreed service levels for reliability (timeliness & accuracy). You will be responsible for tracking test milestones to ensure that objectives are reached.  You will train, mentor, coach, supervise, schedule and monitor the activities of a QA team.  You will be a great communicator and a forward-thinking strategist. You will control the numbering, sorting, filing, storing and retrieval of both electronic and hard copy documents produced by technical teams, projects or departments as well as assisting Quality Leadership with developing and enforcing document formatting standards and version control. 

Responsibilities 

·         Manage execution of assigned QA activities, including SOW, SLA, &SOP documentation, quality assurance and testing. 

·         Ensure QA personnel are prioritizing and tracking defects and issues correctly and recommend corrective action where required. 

·         Analyze the Root cause analysis using different  tools.  Like Pareto Chart, The 5 Whys, Fishbone Diagram, Scatter Diagram, Failure Mode and Effects Analysis (FMEA)

·         Recommend corrective action and preventive action on all process in agile approach

·         Create and implement test plans that includes the implementation stages of all process. 

·         Implement testing policies, procedures and standards across all process. 

·         Manage / Analyze QA reports from3^rdparty vendors. 

·         Adapt the testing strategy to the project’s expansion. 

·         Collaborate with a variety of internal and external users to acquire and exchange information on QA issues, processes, and best practices. 

·         Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation to the process. 

·         Manage requests for  process documentation

·         File documents in digital records and ensure appropriate storage

·         Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date

·         To liaise with and distribute project related information with all levels of the project team and potentially external parties

·         Manage the processes around documentation within the organization

·         Maintain confidentiality around sensitive documentation

·         Prepare ad-hoc reports on processes when required

Desired Profile

 Educational Qualification:

 ·         Any Degree, certification in ISO

·         Preferable if you have Certification in ISO 9001:2015 / Six Sigma

 Experience:  

 ·         Minimum 5 years of QA experience within the Freight forwarding/shared services/BPO industry

·         1+ year as lead QA, managing teams of 5+ testers 

Desired Skills

·         Proficient in English

·         Excellent negotiation, interpersonal, and conflict resolution skills 

·         Technical writing, training, quality, or auditing education or work experience

·         Technical, cautious, and methodical Thinker

·         Effective learner

·         Attention to detail& Quick learner

·         Good knowledge in MS Office, Especially in MS Excel

·         Good logical Skills &  time management skills

Apply to : jobs@p3synergy.com

 Contact : Vaidyanathan R – 9600008133