About Our Client
Our client is a logistics
company that is part of a large Chennai based group. They handle the outsourced
Air Cargo business for Indian operations for an MNC cargo airlines in carrying
freight, mail and courier traffic to global destinations. Their experienced
operational and commercial team take pride in delivering high levels of
performance and customer care.
Job Description
As Station Manager you will
be responsible for day-to-day management of operations, call center, customer service
and administrative functions at the station whilst maintaining clear lines of
communication with internal and external customers, thereby ensuring 100%
conformance to the standards required by the business.
Desired Profile
Qualification –
Any Degree
Experience – 5
+ yrs in Cargo industry
Skills
· Ability to manage the effective functioning of the station in
accordance with the SOP / SLA requirements of the company
·
Efficiently Plan / control / review effective
use of equipment / staff, to meet operational workload and fluctuations.
·
Ability to Attend meetings on behalf of the
Principals with agencies, warehouse custodians, authorities and other departments.
Agree clear action points and own responsibility to implement and review.
·
Ensure to meet conformance targets and
provide performance reviews.
·
Constantly review operational performance
within the region, identifying shortfalls and implementing
·
short and long-term corrective action.
·
Identify opportunities for providing customized
solutions to high revenue generating customers.
·
Operate within financial controls and drive
cost efficiencies.
·
Effectively communicate statutory and
regulatory requirements where appropriate and ensure adherence.
·
Comprehensive knowledge of business and
operating systems in their process area.
·
Take Accountability for attendance
management, performance management, coaching / development of reporting staff.
·
Participate in recruitment / selection of
staff and be accountable for the training and development of the teams.
·
Ensure seamless communication within teams.
·
Lead and motivate all staff to enhance
Customer focus and service.
·
Excellent communication skills in English and
local language
·
Must be computer & Internet savvy
Contact
: Sudarshan S , Mob No.9600008133, Vaidyanathan R, Mob. No.9840919226
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