Job Ref No:
TSE-MAA-18120
About Our
Client
Our client is an IT services company
engaged in software and hardware solutions to make classroom learning an
interactive and memorable experience for students. They deploy such solutions
in schools and colleges using a combination of Software, interactive
whiteboards and projectors. This enables the course content to be projected on
the whiteboard as a touch screen interactive session, thus making learning easy
and fun. Apart from this they also
deliver other Audio / Video solutions for corporates like interactive
conference / meeting / training rooms etc.
Job Description
The Tech Support Engineer (TSE) will be
responsible for meeting the daily service maintenance and repair needs of the
customer’s equipment. Establish and maintain proper business relationships with
customers.
Job Responsibilities
•
Basic troubleshooting, installation, maintenance
and repair on designated equipment.
• Completing
Preventative Maintenance and field modifications.
• Ticket
system of CRM Process and managing repair parts cycle times.
• Keeping
upto date on administrative responsibilities such as maintaining customer
service logs and internal service records in a timely manner.
• Maintaining
daily communications with customers to ensure resolution and properfollow-up.
•
Maintaining tools and test equipment and
ensuring they are properly calibrated.
• Meeting
Safety and other applicable regulatory requirements.
• Utilizing
the escalation process to resolve customer service delivery issues.
• Identifying
and participating in Pre-sales activities such as Demo, AMC renewals.
• Working
as a member of the local team to provide efficient service delivery to all accounts
with in assigned area.
• The
ability to lift and carry a toolbox that can weigh up to 20Kgs.
Qualification
• Engineering
/ Diploma IT with Minimum 1 Years of Experience in IT Hardware/ Software
installation and Maintenance.
Desired
Skills
• Must
have experience servicing in – Printer, Projectors.
• Experience
interfacing with both internal team members
and external customers as part of a solution based service process.
•
Experience diagnosing and repairing Computers,
MS-Office, Windows Operating Systems, Projector and Printer.
•
Experience troubleshooting and responding to
customer concerns.
• Proven
record of being reliable and accountable for all aspects of their job.
• Ability
to work in a fast-paced, self-directed, entrepreneurial environment.
•
Resourceful, with the ability to work independently.
•
Strong time management skills.
• Ability
to adapt to changing circumstances.
• Decision-making,
problem resolution and creative thinking skills
•
Attention todetail.
•
Ability to multi-task activities with shifting
priorities. Able to work productively in a pressurized environment.
• Ethical
and trustworthy.
Contact
: Vaidyanathan R – 9600008133 ; Aishwarya
- 9840678507
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