Job
Ref No.: BDOS-CBE-181218
About The Client
Our
client is part of a Chennai based group of companies with interest in
integrated logistics industry. They have a fleet of GPS enabled truck to cater
to the surface logistics of their clients moving air or sea cargo as a last
mile activity. Being aware of the demand the industry places on safety, on-time
performance and seamless co-ordination, they take these aspects at their
yardstick for performance. Their high tech automated processes, matched with an
enthusiastic team of experts are the pillars that are driving them towards
revolutionizing the trucking industry in India like never before.
Location: Cochin or Coimbatore
About the Job
You
will be responsible to plan, co-ordinate and control the activities of bonded &
non-bonded (General Cargo / Temperature controlled cargo) trucking business, to
develop the business, to maintain and enhance customer relationships and meet
organizational and operational objective ensuring world class customer
experience and ensure profitability in all lines of business
Desired Profile
Education
& Language skills
- Graduate with evidence of above average academic and
extracurricular achievements
- Fluency in Malayalam, Tamil & English are mandatory
- Other regional language like Kannada, Hindi & Telegu are
preferred
Desired skills
Candidate
must have the ability to handle the below mentioned responsibilities
- Responsible for overall growth of CBT & NBT business ex CJB
& COK including airport operations inbound / outbound at station level
- Responsible for any other business activities / projects as
assigned by Sales & Operation Manager
- Build relationship with customs department, custodian, Freight
forwarders, authorities, vendors and any other stakeholders in the
business in Coimbatore and Cochin
- Sales call with customers (airline & freight forwarders) to
assess the business requirement and look for opportunities for company to
serve their business needs
- Be proactive in getting the vendor details for outsource vehicles,
constantly increasing the vendor base with a cost-effective pricing
keeping in mind the safety and security of the cargo
- Look at opportunities for providing customized solution for bonded /
non-bonded business
- Oversee the achievement and maintenance of agreed customer service
levels and standards
- Review and assess BT permissions, bonds and BG given to various
customs commission rate and ensure that the renewals are done in time to
have continuity in customer service
- Handle complex and escalated customer service issues independently
- Ensure strict adherence to the safety security procedure and zero
tolerance to be adhered
- In-line with team’s operational performance against set targets
- Build and nurture key external and internal customer relationships
- Communicate proactively business issues / updates, customer
feedback to enhance cleints approach to the trade
- Monitor spends to ensure that expenses are consistent with approved
budget. Supporting documents to be submitted during reimbursements
- Effectively communicate statutory and regulatory requirements (as
applicable) where’re appropriate and ensure adherence
- Responsible and ensure that adequate resources are available to
arrange / procure a return load from CJB / COK and surrounding 100km
radius
- Comprehensive knowledge of trucking business and subsequent pros
& cons
- Create a team culture and engender a climate of continuous support
- Quality initiative and subsequent implementation to make the brand
the preferred choice of the customers
- Assist the Sales & Operation Manager to identify any new
business opportunities for the company including CBT and non-CBT business
- Effective Communication and interpersonal skill
- Flair of Customer orientation
- Logical and quick learner
- Strong stakeholder and people management skill
- Strong negotiation and bargaining skill
- Ability to understand &implement strategic priorities, direction
and focus
- Innovative and resourceful in response to rapid hanging environment
and role
- Ability to assess and invent ways to do statistical analysis within
available resources
- PC literate with adequate knowledge of MS word/excel
- Highly propelled with zeal to meet the business objectives
- Ability to work without supervision
- Strong understanding of cross functioning / multitasking and
cross-cultural working
- Very strong in financial integrity
Mail ID: vaidyanathan@p3synergy.com ; jobs@p3synergy.com
Contact: Vaidyanathan
R – 9840919226; Indhu J - 9600008133
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