About Our Client
Our client is a logistics
company that is part of a large Chennai based group. They handle the outsourced
Air Cargo business for Indian operations for an MNC cargo airlines in carrying
freight, mail and courier traffic to global destinations. Their experienced
operational and commercial team take pride in delivering high levels of
performance and customer care.
Job Description
This job entails executing
Air cargo reservations / bookings and performing tele-selling activities on a
daily basis. The main responsibility is to ensure that optimization of flight plan and increase
revenue for the station. The individual needs to build a strong relationship
with the customer and offer maximum support.
Desired Profile
Qualification –
Any Degree
Experience – 1
to 3yrs in the Air Cargo industry
Skills
· To work in a multi-functional environment.
· To be conversant with Cargo Spot and be able
to do all bookings on the system.
· Adhere to processes e.g., picking a call
within 20 seconds, making calls to customers twice a day,bookings turnaround
within 60 minutes etc.
· To build strong business relationships with
external customers.
· Have robust knowledge about the customer;
regular business flows etc.
· Check for all future business opportunities
and also follow up on perennial business from customers.
· To deliver Principal’s products in a
professional and efficient manner
· To effectively liaise with Account Manager
buddies and provide complete business solutions.
· To assist in the event of delays and
disruptions by proactive communication and interaction
· Create both team and individual goals that
meet the customer needs, whilst initiating personal
· Ensures and provides quality service to both
internal and external customers
· Identify opportunities for change and
continuous improvement with implementation of new working
·
To be an active team member positively
promoting the clients image at all times.
Contact
: Sudarshan S , Mob No.9600008133, Vaidyanathan R, Mob. No.9840919226