Project Coordinator – 2 Positions: SAAS Implementation; Customization; Requirement gathering

Job Ref No: PCD-MAA-10919

About Our Client

Our client is a 19 year old e-publishing and software development house having office in USA, UK & Singapore with Chennai as their Head Quarters. They grown from a humble beginning to the extent of taking over a US based company. They offer a wide range of solutions to the global market.

Location- Chennai

About The Job

You will be the single point of contact (SPOC) between client and product team where in you will coordinate the on boarding of client and help client make us of the platform efficiently. You will address the pain points / issues that the client is facing post implementation. You will ensure quick resolution of issues to bring about customer satisfaction. You will address the client’s needs for customization and coordinate with production team for quick fulfilment.

Desired Profile

Qualification: BE in CSE / ECE / EEE / BE printing  

Experience: 2+ years in similar role

Desired Skills

·         Ability to hand hold customers  for  On-boarding of SAAS solution

·         Capable of liaising with clients on a day to day basis and address his usage issues within the given Turn Around Time (TAT)

·         Guide end users in using the product to bring about optimum utilization in producing content

·         Collecting customization requirement and working with production team to ensure quick fulfilment

·         Capable of thinking on the feet and solving problems 

·         Maintaining strong client relationship & build customer satisfaction.

·         Good communication skills both written and spoken

·         Strong documentation skills

Note: You will be working initially on shift time of 2.00 PM to 12.00 Midnight for addressing international clients.

Apply to: vaidyanathan@p3synergy.com

Contact: Vaidyanathan R – 9840919226