Job Ref No.: SEFF-MAA-21519
About our Client
Our client is a German MNC
who has been into Logistics for the past 165 years. They cater to integrated
logistics of Air, Sea & Supply chain Management etc. Their IT
infrastructure support services for 160 global offices are delivered from
India.
Job Description
You will be a subject matter
expert in freight forwarding documentation and formalities. You will handle the
queries of the internal team located in different location on the subject of
freight forwarding documentation and will guide them in following the SOP and
ensure fulfillment of documentation for smooth freight movement. You will
identify any gaps in the system and take corrective actions. You will impart
training to the users as and when needed.
Desired Profile
Qualification –
Any Degree
Experience –2 + yrs
Skills
·
Must have experience in International
integrated logistics Freight Forwarding
·
Must have in-depth knowledge in freight
forwarding documentation & Operations
·
Capability to take on the role of Subject
matter expert
·
Previous experience of CargoWise One either
as an operator or trainer is desirable
·
Ability to Support CargoWise One users via
tickets and assist with their queries & training
·
Identify and escalate situations requiring
urgent attention
·
Ability to use analytical and decision-making
skills to offer options and resolve issues
·
Excellent interpersonal skills
·
Great customer service ethic
·
High energy and a passion for learning
·
Support worldwide Customers on 24/5 shifts
·
Adaptable to process and system changes
Desired Skills
·
Must have International Freight Forwarding
experience
·
Must have experience in Cargowise One
·
Must be able to work with Microsoft Office
suite
·
Excellent communication skills
·
Fluent in English language (Verbal and
Written)
·
Strong problem solving abilities
Contact:
R.Vaidyanathan – 9840919226; J Indhu - 9600008133
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