About Our Client
Our
client is a logistics company that is part of a large Chennai based group. They
handle the outsourced Air Cargo business for Indian operations for an MNC cargo
airlines in carrying freight, mail and courier traffic to global destinations.
Their experienced operational and commercial team take pride in delivering high
levels of performance and customer care.
Job Description
This
job entails executing Air cargo reservations / bookings and performing
tele-selling activities on a daily basis. The main responsibility is to ensure
that optimization of flight plan and
increase revenue for the station. The individual needs to build a strong relationship
with the customer and offer maximum support.
Desired Profile
Qualification
– Any Degree
Experience
– 1 to 3yrs in the Air Cargo industry
Skills
·
To work in a
multi-functional environment.
·
To be conversant with Cargo
Spot and be able to do all bookings on the system.
·
Adhere to processes e.g.,
picking a call within 20 seconds, making calls to customers twice a
day,bookings turnaround within 60 minutes etc.
·
To build strong business
relationships with external customers.
·
Have robust knowledge about
the customer; regular business flows etc.
·
Check for all future
business opportunities and also follow up on perennial business from customers.
·
To deliver Principal’s
products in a professional and efficient manner
·
To effectively liaise with
Account Manager buddies and provide complete business solutions.
·
To assist in the event of
delays and disruptions by proactive communication and interaction
·
Create both team and
individual goals that meet the customer needs, whilst initiating personal
·
Ensures and provides quality
service to both internal and external customers
·
Identify opportunities for
change and continuous improvement with implementation of new working
·
To be an active team member
positively promoting the clients image at all times.
Contact
: Sudarshan S , Mob No.9600008133, Vaidyanathan R, Mob. No.9840919226
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