Saturday, January 7, 2012

Customer Care Executive – Air Cargo, Bangalore Int. Airport


About our Client

Our client is a logistics company that is part of a large Chennai based group. They handle the outsourced Air Cargo at Bangalore International airport for a leading cargo airlines in the world carrying freight, mail and courier traffic to 200 destinations in more than 80 countries. Their experienced operational and commercial team take pride in delivering high levels of performance and customer care.


Job Location – Bangalore International Airport , Devanahalli

Job Description

·         To work in a multi-functional environment.
·         Responsible for all import activities like issuance of cargo arrival notices, delivery
orders, regularization of import discrepancies in Customs, collection of D.O. fees;
coordination for import transhipment with interline carriers etc.
·         Handle all periodic reports.
·         To have knowledge of the various manuals, e.g., SOP, LPM, TACT etc.
·         To deliver products in a professional and efficient manner
·         To build business relationships with internal and external customers
·         To be able to liaise with third party efficiently.
·         To ensure strict adherence to the safety and security procedures and standards of Parent Airways company
·         To assist in the event of delays and disruptions by proactive communication and
Interaction.
·         To effectively deal with mishandled & delayed cargo, and subsequent irate customers.

Desired Profile

·         Essential qualifications
o    Graduate with evidence of above average academic and extracurricular achievement
o    Fluent in written and spoken English
o    Realizes importance of delivering World Class Customer Service at all times.
o    Fluency in local language is desirable

·         Key Skills/Competencies
o    Communications skills
o    Team player
o    Customer focused
o    Logical and quick learner
o    Ability to work under minimal supervision within defined guidelines
o    PC literate with knowledge of Word/Excel

·         Personality
o    Friendly and welcoming manner
o    Positive Attitude
o    Team Player
o    Good listener & Empathetic
o    Enthusiastic and Energetic .
o    Honest
o    Proactive
o    Innovative


Others

·         Client offers excellent career growth opportunities
·         Remuneration will be at industry standard



Contact : Swapna G 9600101754, Vaidyanathan R 9840919226

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