Service coordinator: ICT Products & Solutions

Job Ref No.: ESCO-MAA-60617

About Our Client

Our client is an IT services company engaged in software and hardware solutions to make class room learning an interactive and memorable experience for students. They deploy such solutions in schools and colleges using a combination of Software, interactive white boards and projectors.  This enables the course content to be projected on the whiteboard as a touch screen interactive session, thus making learning easy and fun.  Apart from this they also deliver other Audio / Video solutions for corporates like interactive conference / meeting / training rooms etc.

Job Location – Ekkaduthangal, Chennai

Job Description

Your key responsibility will be in service coordination.  The company has lot of clients who need to be reminded of renewal of AMC for the ICT products they have purchased from them. Further , you will handle income service calls and coordinate service needs of these clients and ensure their total satisfaction

Desired Profile

·         Qualification – Any Degree

·         Experience – 1 to 3  yrs,

·         Ability to handle incoming service request calls from client & coordinate with service team

·         AMC follow-up with Clients: Preparation of list of AMC due; send reminder mails, client follow-ups, etc.

·         Ability to handling vendors for multiple products for replacements, service calls, spares, etc.

·         Follow-up for service payment from clients

·         Must be good in Excel sheet and word.

·         Must have good  written & spoken communication skill in English

Apply to: vaidyanathan@p3synergy.com  : jobs@p3synergy.com

Contact: R.Vaidyanathan - 9840919226: Indhu J – 9600008133