Job Ref No.:CCE-DEL-170516
About Our
Client
Our client is a service provider in the
domain of Citizen Services that includes visa application processing and
Integrated leisure travel services. Headquartered in London, the company delivers services in the
Americas, Europe and Asia for some major governments. their global presence,
comprehensive portfolio of services and dedication to excellence and innovation
makes them a credible supplier to major governments. Their vision is to grow
the business by enhancing their profile as an organization that encourages
innovation and upholds integrity.
Job Location – Deer Park (Green Park Metro station) , Delhi
Job
Description
Your
responsibilities will predominantly be a back office visa processing activity
which will involve the below mentioned responsibilities.
·
Creating
the data entry accurately and efficiently into the software under correct visa
type.
·
Applicable Fee Collection based on the visa type.
·
Processing information to generate a confirmation /
fee receipt.
·
Track & Update the status of applications.
·
Arrange delivery of documents via courier service
provider.
·
Answer to the Emails & phone calls received on
daily basis.
·
Arbitrate and handle customer complaints over the
counter /Calls .
· Ensure that the operations happen effectively,
providing quality service to all Visa applicants while maintaining compliance
with the provisions of the Service Agreement, company policies and procedures
and local laws.
Desired
Profile
·
Experience – Fresher to 1 year in customer care
/ back office
·
Qualification - Any Degree with Good education
credentials
·
Pleasing personality
·
Excellent written & verbal communication in
English
·
Good Telephone etiquette
·
Good skills in using computer, MS word, Excel
& E-Mail
·
Ability to coordinate with backend team
·
Good Team player
Contact
: , R.Vaidyanathan - 9840919226,
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