Job Ref No.:CA-MAA-230116 (Please quote this
is email subject line)
About
our Client
Our Client is
a Product and Solutions company based out of New Jersey with offices in
Malaysia and India offering next generation products and solutions to transform
business working with Small, Medium & Large Enterprise customers in
delivering solutions in the areas of Office Automation, Social computing,
Mobile and Cloud computing using Microsoft Products & Platforms. With over
200 developers and Clients are from the Insurance, Financial services,
Manufacturing, Services, Nonprofit, Government and Healthcare verticals.
Job
Location : Chennai
Desired
profile
Qualification - B.E/ MCA
Experience - 5 -7 years as
Citrix Admin Level 3
Desired Skills
You should
have the ability to handle and manage the given below responsibilities
Citrix Admin Req
• Provide tier 1 administration
support of reported issues through servicing support messages and phone calls.
• Perform initial issue analysis,
problem definition, ticket routing, and simple issue resolution.
• Handle requests for application
access or support with configuring plugins.
• Perform issue definition, initial
troubleshooting and analysis and basic issue resolution
• Create ticket and log all
troubleshooting steps performed
• Resolve basic Citrix related issues,
connectivity problems and application related issues using existing Citrix
articles and documented BDP Procedures
o If the issue is related to
particular applications or other technologies and not the Citrix
infrastructure, escalate the issue to the appropriate application or Support
day-to-day operations of virtual desktop environment, may include proactive
monitoring and management.
• Facilitate with root cause of
issues, and research as needed
• Respond to server alerts and system
outages
• Review vendor knowledge base
articles
• Respond to critical monitoring
alerts
• Perform basic server maintenance and
operational procedures
• Administer user profiles and data as
they pertain to the current Citrix environment
Daily Periodic Tasks
· Event log checking:
· Checking of the event logs on all Citrix
XenApp servers including Windows System, Application and Error logs.
· Reboot schedule checking:
· All Citrix XenApp servers are rebooted on
a regular basis as part of an automated process. Ensuring the reboot of the
servers has been successful is essential to maintain server health and
performance.
· Citrix XenApp Alerts:
· Checking of the Citrix XenApp server
alerts in the Access Management Console needs to be performed at least once per
day to ensure no issues have occurred with the XenApp environment.
· Suggested daily Citrix XenApp commands to
be run:
· Qfarm /load - to check that the load of
the Citrix XenApp servers are reporting correctly
· Qfarm /zone - to confirm that the correct
Zone Data collector is assigned
· Qfarm /online - to confirm all Citrix
XenApp servers are online
· Test Application Access:
· Simulate an ICA connection to ensure key
applications are available to users.
Weekly Periodic Tasks
· Weekly Tasks – Citrix XenApp
· Administration Configuration and Logging
Reports:
· Confirm that Citrix XenApp farm changes
taken place during the previous week have been approved.
· Citrix XenApp Commands to be run
· DSCheck.exe - verify that the contents of
the datastore are still valid.
· Hotfixes and Patches:
· Review the latest Citrix hotfixes and
ascertain whether the Citrix XenApp farm requires them.
· Review Citrix Knowledge Base for latest
incidents
· Review incidents logged for any common
issues related to Citrix XenApp on http://support.citrix.com/
· Printer Drivers:
· Review the local installation of printer
drivers on each Citrix XenApp server to ensure no rogue drivers have been
installed
· Implement and test Citrix server patches,
as needed
· BDP Critical patch implementation and
deployment
Apply
: vaidyanathan@p3synergy.com ; jobs@p3synergy.com
Contact
: R.Vaidyanathan , +91 9840919226 ; Priya G - 9600008133
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