Tuesday, May 8, 2012

Process Analyst – IT Services


About Our Client

Our client is a 16 year old company engaged in Consulting, implementation and systems integration services for IT management . Thus, They are a single point of contact for all IT needs like hardware, software ,networking and Security. Recently They have divided the business in to two SBU  to bring about greater focus.  

A)    IT Hardware – representing Dell,IBM,Accer,Redhat,VMware,Citrix,etc.

B)     Services Division

a.       Infrastructure Building Services
b.      Infrastructure Management Services
c.       Open Source Software Services
d.      Remote Infrastructure Management
e.       Consulting Auditing Solution

Job Description

The person holding this position will be responsible for studying the IT Eco-system of an organization , understand the current process, evolve a strategy to improve the process, create a documentation for implementing and monitoring same .

Desired Profile

·         Experience – 2 + year in IT hardware  / IT services industry
·         Skills needed
o   Good understanding of IT Eco-System (hardware & software)
o   Good oral and written communication
o   Good listener and natural leader
o   Facilitation skills at every level to ensure wide understanding and buy in to business processes
o   Good interpersonal skills, strategic thinker
o   Ability to simplify complex things for wider understanding
o   Can create and use pictures, structures and frameworks which are visually appealing and make sense.
o   Preparing detailed documentation (process diagrams & reports)
o   Facilitating sessions with customers to identify process improvements
o   Helping develop training courses, workshops and methods to support process management


Remuneration will be at par with industry


Contact : Vaidyanathan R, Mobile No.9840919226

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