Sr. Lotus Notes / Domino Developer

Location Kerala-Trivandrum

Job Profile

Incumbent will perform operational and Tier 3 level support for production applications in a range of business portfolios. Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.
Incumbent will demonstrate knowledge of key business processes, products and services, within agreed areas of expertise.
The scope of this role includes but is not limited to:Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.
Determination of root cause of incidents (configuration vs. defect)
Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
Installation of applications in supported environments.
Deployment of application upgrades and fixes
Responding to automated alerts on the health of systems
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications. Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status. Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management .Effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion.
Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

Desired Profile

Knowledge and Skills Requirements:

Demonstrable knowledge of Windows 2000/2003/2008 server O/S

Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.

General understanding of networking/LAN/WAN/DMZ concepts
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams

Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.

Understanding of n-Tier application architecture concepts

General knowledge of SQL2000 and SQL2005/2008

Familiarity with SQL DBMS interface and integrated tools

Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.

Demonstrable knowledge and familiarity with T-SQL or PL/SQL

General understanding of various IT security concepts as they relate to production environments.

Desired technical experience & qualifications

In depth knowledge of Lotus Script, Formula Language, LEI
Experience supporting applications in shared or virtual environments

Lotus Notes Designer 8.0 and Lotus Notes Client 8.0

Windows Systems and Exchange

Experience with F-Secure, Control-M batch job scheduling tool
Access and Office

Java Programming

Experience with Java Servlets

Web Development, HTML, Javascript, XML

Software Engineering

Education: Degree in Computer Science or related discipline. /Further or Higher education standard qualification. Fluent in English language, written and verbal.

Experience: 3+ years in Application Management, Operational Support environment/discipline

Certification: Desirable qualifications (including country equivalents);
ISEB Certificate in Application Management Essentials
Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals
MCITP - Microsoft Certified IT Professional
ITIL Foundation Certificate in IT Service Management

Apply to : vaidyanathan@p3synergy.com