Customer Care Executive – Visa Processing: Schengen Area ; US ; Britain - 2 positions

About Our Client

Our client is a service provider in the domain of Citizen Services that includes visa application processing and Integrated leisure travel services. Headquartered in  London, the company has a global service footprint of 40 countries ,60 locations & 10 locations in India. Their global presence, comprehensive portfolio of services and dedication to excellence and innovation makes them a credible supplier to major governments. Their vision is to grow the business by enhancing their profile as an organization that encourages innovation and upholds integrity.

Job Location – 

•  Mumbai, Bandra
•  Gurgaon (NCR)

Job Description

You will be responsible for processing  visa applications and will be required to handle visas pertaining to  Schengen Area , Britain & US  and hence will be expected to have thorough knowledge in these Visas . You will interact with visa applicants who visit / call / email the centre  and assist / guide  the visa applicants and ensure customer satisfaction.

 Desired Profile

Experience – 1+ year in customer care / Operations in Visa processing

Qualification - Any Degree with Good education credentials

Skills

·         Strong  client relationship ability

·         Excellent written & verbal communication in English

·         Experienced  in Visa matters of  USA,UK &  Schengen Area

·         Arbitrate and handle customer complaints over the counter /Calls .

·         Good skills in using computer, MS word, Excel & E-Mail

·         Ability to coordinate with all stakeholders i.e. applicant, consulate, Operations team, HO, etc.

·         Good Team player

Apply to : vaidyanathan@p3synergy.com ; jobs@p3syergy.com ; team@p3synergy.com

Contact : Priya G – 9600008133, R.Vaidyanathan – 9840919226 ; Sainandini S - 9840874284