About Our Client
Our
client is a logistics company that is part of a large Chennai based group. They
handle the outsourced Air Cargo business for Indian operations for an MNC cargo
airlines in carrying freight, mail and courier traffic to global destinations.
Their experienced operational and commercial team take pride in delivering high
levels of performance and customer care.
Job Description
This
job entails performing telesales/ reservations function at the station level.
The job requires communicating with potential customers through telephone to
develop an effective pipeline to succeed new business and to exceed targets.
The individual need to build strong relationships with the clients and thereby
deliver world class customer service. The individual will be reporting to the
Supervisor/Station Manager.
Job Location : Mumbai/ Chennai
Desired
Profile
·
Qualification – Any Degree
·
Experience – 1 + yrs in the Air Cargo
industry
Skills
·
To work in a multi-functional environment.
·
To be conversant with Cargo Spot and be able
to do all bookings on the system.
·
Adhere to processes e.g., picking a call
within 20 seconds, making calls to customers twice a day, bookings turnaround
within 60 minutes etc.
·
To build strong business relationships with
external customers.
·
Have robust knowledge about the customer;
regular business flows etc.
·
Check for all future business opportunities
and also follow up on perennial business from customers.
·
To deliver Principal’s products in a professional
and efficient manner
·
To effectively liaise with Account Manager
buddies and provide complete business solutions.
·
To assist in the event of delays and
disruptions by proactive communication and interaction
·
Create both team and individual goals that meet
the customer needs, whilst initiating personal
·
Ensures and provides quality service to both
internal and external customers
·
Identify opportunities for change and
continuous improvement with implementation of new working
·
To be an active team member positively
promoting the clients image at all times.
·
Fluent
in written and spoken English &Fluency in local language is desirable
Contact : Vaidyanathan R, Mob. No.9840919226 ; Priya.G –
9600008133, Yazhini S - 9840874284
